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Question Paper of MS-06:Marketing For Managers Dec-1999
SECTION A
Q.1 (a) “Marketing involves much more than selling and advertising.” Explain, (b) How would you apply your knowledge of marketing concept to promote (i) Safe environment (ii) Blood donations
Q.2(a) How does marketing research and marketing managers?
(b) How would you reply to the small business person who says,” Marketing Research is too expensive, so the firm will just have to get by without it” ?
Q.3(a) Consider the following statement and discuss: ‘The only thing that channel intermediaries really do is to increase price for the consumer.”
(b) Discuss the factors likely to lead to increased use of telephone, mail order and electronic shopping. How will these developments alter retailers present operations?
Q.4(a) Why do many firms use a family brand? What are the risks associated with this strategy if a new product is sub-standard?
(b) What is the type of packaging you would adopt in the following cases and why:
(i) Premium Quality Tea
(ii) Spices for export
Q.5 Write short notes on any three of the following:
(a) Pricing methods
(b) Sales promotion
© Retailing
(d) Indian consumer market
SECTION B
Q.6 Read the case given below and attempt the questions given af end of case.
‘The Motor Cycle Market”
Japanese manufacturers dominate the world motor cycle market. They have models in every part Qf the market and are continually bringing out new versions. Indeed, some critics think that the rate of new model introduction has become counter-productive, since the market will not be able to absorb them all.
Harely-Davidson, the American manufacturer, has survived and is successfully selling its nostalgically styled models at high prices in major western markets. The British Industry, which once led the world, disappeared completely. All leading Indian motor cycles are being manufactured in joint ventures with Japanese companies. There are some manufacturers in Europe who tend to specialize e.g. in high powered sports models or small mopeds.
Questions :-
(a) How would you go about segmenting the market for motor cycles?
(b) What segments would you recommend an Indian manufacturer to tackle in
(i) India,
(ii) Europe?
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Question Paper of MS-06:Marketing For Managers June-1999
SECTION A
Q.1 (a) What do you understand from ‘Segmentation, Targeting and Positioning’ (STP) strategies?
(b) Do you think thait STP strategies are of any significance in the Indian context, where a large mass market exists - the middle class? Give reasons in support of your answer.
Q.2(a) What is a brand? What distinct advantages do companies get from branding?
(b) Distinct between a strong brand’ and a ‘weak brand’. Suggest how companies can build brands, by taking examples of
(i) detergent powders
(ii) shaving creams
Q.3(a) What are the various costs associated with the physical distribution? Discuss each of them in detail.
(b) What cost reduction methods for the following items would you recommend in the physical distribution to successfully meet the competition:
(i) Semi-cooked meat products
(ii) IGNOU’s course material
Q.4 Write short notes on any two of the following:
(a) Lifestyle marketing
(b) Marketing strategies in a price sensitive market
© Advantages and disadvantages of direct marketing over advertising
SECTION B
Q.5 Read the following case carefully and answer the questions given at the end of the case.
Case: Oberoi Foods India Ltd. (OFIL)
After 58 years of peddling hospitality through its chain of luxury hotels the famous Oberoi name is about to be transferred into a consumer products brand. East India Hotels has drawn up plans to become a multi-product, multi-divisional empire through a series of diversification moves.
The expansion will see the high profile hotel group venture into unfamiliar terrain: food processing, edible oils, tissue paper and health care. These will be in addition to the existing software divisions.
The management has been restructured over the past used. More professionals have been brought into take charge of operational responsibilities. Certain directors were also relieved of their operational duties in order to permit them to pay full attention to diversification.
The first move will see a launch of a variety of processed foods covering every meal from breakfast to dinner as well as chocolates, spices and mineral water. But can a service name be used to sell food products? The plan is to target only the upmarket segment by feedingon as well as nourishing the brand’s reputation. Edible oils, for instance, will be positioned asproduct for speciality cooking. The Oberoi brand name is also to be extended to international quality tissue paper. The Oberoi after the experience of managing the catering division of the major hospital in Saudi Arabia, now plans to set up a 250-bed.- Rs. 40 crore hospital in Delhi with US or Australian collaboration. The Oberoi software division has already started selling its hotel management packages in the domestic market and is planning to enter the international market using an international tie-up.
What links these projects together is the fact that each of them will have the expertise of a foreign collaboration with an equity stake in joint ventures. Meanwhile, the hotel business is will a part of the main blueprint and three-star hotels are coming up at 18 locations across the country with a join venture through ACCER of France. The international presence is also being strengthened through hotels coming up at Budapest, Indonesia and Saudi Arabia.
Questions:-
(i) Do you think the product concept of packaged food is viable?
(ii) To be very sure of the market potential and the likely sales the first three years of packaged food, suggest a research plan or a forecasting technique to OFIL.
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Question Paper of MS-03:Economic and Social Environment Dec-2003
Q.1 Examine the changing role of the government in the context of the new economic reforms and programmes.
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Question Paper of MS-06:Marketing For Managers Dec-1998
SECTION A
Q.1 Explain the concept of marketing mix. Analyse the relationship between marketing mix and marketing strategy.
Q.2 How do bases of market segmentation differ between consumer products and industrial products? Suggest and justify suitable segmentation variable for
(a) credit cards
(b) beauty parlour
Q.3 Explain what is meant by product line. Can you identity the factors which influence the product line decisions of a firm?
Q.4 Write short notes on any three of the following:
(a) Social class
(b) Promotion budget
© Primary data
(d)MRTP Act
SECTION B
Q.5 Read the following case and answer the question of the end.
Indian Government has Implemented the scheme of Public Distribution System (PDS) for foodgrains and other essential consumer items. The main objective of this scheme had been to ensure the supplies of the essential consumer items to the ‘vulnerable’ sections of society. However, it has been found that the scheme has not been very efficient and many of the ‘vulnerable’ sections of the society members could not avail of the services of this distribution
system.
Indian Government is now processing to launch a new Targeted Public Distribution Scheme (TPDS). This scheme shall be particularly targeted for the lowest income consumers. This scheme shall segment the lower and higb segment consumers through separate ration cards and prices for the items sold.
Questions
1. Suggest the possible marketing reasons for the inefficiencies of the PDS.
2. What marketing actions should be undertaken lo ensure the success of TPDS?
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Question Paper of MS-03:Economic and Social Environment June-2003
Q.1. Identify key element of the economic environment of business and examine their importance.
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Question Paper of MS-03:Economic and Social Environment Dec-2002
Q.1 Briefly discuss the forces which prompted the Government of India to usher in economic reforms in 1991. How have these economic reforms affected the nature of Government intervention in the economy? Explain fully with examples.
Q.2 What is business environment? Why is it important for a manager to stay in tune with this environment? Explain the maior components of business environment in India.
Q.3 Identify and critically examine the constraints in the growth of private sector in India.
Q.4 What are the main components of the current account? Explain. What are the main elements of the capital account? Explain. Would you^ recommend capital account convertibility for a developing country like India?
Q.5 Briefly analyse the trends in the growth of foreign capital and technical collaborations in India during the 90s. Explain how India’s foreign investment policy of the 90s is a major departure from the past.
Q.6 Examine the impact of economic reforms on poverty, employment and social security. What strategy of economic reform measures is suitable for achieving development with a ‘human face’?
Q.7 Write short notes on any two of the following:
(a) Social responsibility of business
(b) Industrial sickness
© Debt servicing burden of India
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Question Paper of MS-03:Economic and Social Environment June-2002
Q.1 What do you mean by business environment? Explain the various market and non-market environments influencing business in India.
Q.2 What circumstances lead to preferring foreign capital to foreign aid and debt? Critically evaluate the policy measures adopted by the Government of India to encourage inflow of foreign capital.
Q.3 Explain the major objectives of the public sector. Give different criteria to evaluate the performance of public enterprises. Comment on how to resolve the possible conflict between autonomy and public accountability of public enterprises.
Q.4 Discuss the balance of payments crisis in India. Explain critically the emerging trade policy issues.
Q.5 Explain the role of external debt in the economic development of India. Critically evaluate the growing debt-servicing burden of India.
Q.6 Briefly describe the framework of Indian financial systems. Explain the need for financial sector reforms and point out the steps taken by the government in this regard.
Q.7 Distinguish between any two of the following:
(a) Economic growth and Economic development
(b) Balance of trade and Balance of payments
© Monopolistic trade practices and Restrictive trade practices
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Question Paper of MS-03:Economic and Social Environment Dec-2001
Q.1 Explain the interaction between economic and non-economic environment of business. Illustrate your answer in the context of India’s economic environment.
Q.2 What do you understand by ’social responsibility’ of business? Explain various dimensions of social responsibility of business.
Q.3 Explain the concepts of (a) monopolistic trade practices, (b) restrictive trade practices and © unfair trade practices under the MRTP Act 1969. Has India succeeded in preventing concentration of economic power through MRTP? Illustrate with suitable examples.
Q.4 Analyse in detail the implications of trade policy reforms implemented by India in the last decade.
Q.5 Describe the overall impact of the Industrial Policy 1991 on Indian industry in general and technology status of Indian industry in particular.
Q.6 “Economic reforms have failed on the front of social security.” Do you agree with the above statement and why? What measures would you suggest to modify the reforms for achieving the goal of growth with social justice?
Q.7 Write short notes on any two of the following:
(a) Industrial sickness
(b) Administered prices
© Foreign investment and collaborations
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Question Paper of MS-03:Economic and Social Environment June-2001
SECTION A
Q.1 “The New Industrial Policy (NIP) of July, 1991 has brought about far-reaching changes in the industrial development strategy of the Government of India.” Explain.
Q.2 What do you mean by Industrial Sickness ? What factors are responsible for this ? What has been the Government policy to avoid industrial sickness
Q.3 Analysis the framework of the Indian financial system. What are the main recommendations of the Narasimham Committee on financial sector reforms ?
Q.4 Explain the concept of workers’ participation in management. Why is private sector opposed to any Government move to workers’ participation in management? What conditions are needed for the success of such a scheme?
Q.5 What do you mean by privatization? Why is privatization advocated these days ? Indicate the possible areas of privatization in India.
SECTION B
Q.6 Comment on the following statements using around 100 words for each (attempt any five):
(a) Government involvement in Indian economy is a necessity.
(b) Is monopoly always bad for the society?
© Currently consumers in India are conscious of their rights.
(d) Managers in the public sector are similar to private sector managers; it is the Indian work culture which is the impediment to higher efficiency.
(e) Although business is an economic activity, economic environment of business cannot be considered in isolation. It has to be considered in line with other social, cultural and technological factors.
(f) By keeping her doors wide open to Multinational Corporations (MNCs), India will be able to proceed along the desired path of development.
(g) It has generally been observed that the tertiary sector expands faster with economic growth. Is this necessarily a good thing ?
OR
Explain the following concepts: (Attempt all)
(a) Inflation
(b) Market-friendly approach to economic development
© Black economy
Q.7 “Amidst a list of successful exports and foreign investments, the Economic Survey 2000-2001, pointed towards the danger of defaulting on the economy if the present momentum of economic reforms was not sustained.”
“The survey specifically pointed out that while there were a lot of improvements in terms of foreign currency reserves and the general economic environment,it was desirable that a high rate of savings and investment be sustained and the high rate of fiscal deficit - which was one of the major “slippages” of the
Government in the current year - was contained, in order to achieve the goals of economic development.”
“Describing the effective privatization of discretionary expenditure as a key issue, the Survey strongly calls for serious changes in both the expenditure and revenue policies of the Government and stresses the need for a strong control over Government subsidies.”
“While a broadening of the tax base is necessary to contain fiscal deficits,moving towards the ideals of a national Value Added Tax system and an “Advalorem” import duty was also considered essential for putting Indian procedures at par with foreign competitors.”
“With an emphasis on a stable macro-economic environment, the survey document said that in continuing with the process of reforms, “the basic goals of the economy would be to achieve growth, equity, self-reliance and modernization.”
“The fundamental objective was to raise the. standard of living of Indians,specially the poor, in a sustained manner and rapid broadbased growth was the only way this could be achieved.”
“To ensure the quickest alleviation of poverty, growth had to be labour intensive, since labour was the principal and often, the only source the poor have.”
“Thus, at the macro-economic level, the challenge for policy was to stimulate a higher growth, while acting firmly to dampen the build-up of an inflationary potential in the economy.”
Study the above passage carefully and answer all the following questions. Your answer may be based both on your understanding as well as on the inferences drawn from the passage.
Questions
(a) Analyze the positive aspects of economic reform measures mentioned in the Economic Survey.
(b) What line of changes is indicated in the field of fiscal policy?
© Amplify the objectives of economic planning in India which have also been endorsed by reform measures.
(d) What strategy of economic reform measures is suitable for achieving development with a “human face” ?
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Question Paper of MS-03:Economic and Social Environment Dec-2000
SECTION A
Q.1 What is ‘Business Environment’? Why is it important for a manager to stay in tune with this environment? Explain the major components of business environment in India.
Q.2 Distinguish between ‘market failure’ and ‘government failure.’ In the light of your answer discuss the view that neither market failure nor government failure justify the exclusive reliance on either .the state or the market in development.
Q.3 “Given the environment in which the public enterprises operate in India, the conflict between commercial profitability and social desirability is bound to be there.” Explain. Do you think privatization of public sector enterprises (pSEs) will be able to remove this conflict?
Q.4 “Small Business has a critical role in the growth of planned industrialization” Explain. Discuss briefly the Government policy for the growth and development of small business in India.
Q.5 Describe the concept of’unfair trade practices’ as used in the MRTP Act, 1969. In this context explain the nature and dimension of Consumer Protection Act, 1986. Is it effective in protecting the interest of the consumer from unfair trade practices?
SECTION B
Q.6 State whether the following statements are true or false and give reasons for your answer in about 50 words each. Attempt any five.
(a) Government involvement in Indian economy is a necessity.
(b) Monopoly is always bad
© Currently consumers in India are conscious of their rights.
(d) Managers in the public sector are similar to private sector managers; it is the Indian work culture, which is the impediment to higher efficiency.
(e) Although business is an economic activity, there cannot be anything exclusive like economic environment of business.
(f) Power generation is one sector of the Indian economy where the actual achievements have always exceeded the planned targets.
(g) It has generally been observed that the tertiary sector expands faster with economic growth.
OR
Explain the following concepts:
(a) Indicative planning
(b) Fiscal deficit and its financing
© Inflation, and
(d) Black economy
Q.7 Study the passage given below and answer the questions following the passage. Your answer should be based on the passage as well “as your understanding of the problem.
“The country has attracted foreign direct investment (FDI) aggregating $20.19 billions during the post-reforms period from 1991 to end -March 2000. These inflows represent nearly a third of the cumulative FDI approvals worth $60.76 billions given by the Government during this period. The annual FDI Inflows into India have increased substantially from a mere $ 143.6 millions in 1991 to $1,048.5 millions in 1994 and peaking at $4,579.1 millions in 1997, before stabilising around the $ 4 billion-mark thereafter.
Significantly, the proportion of FDI approvals granted by the Government translating into actual inflows has also registered a notable increase over the last couple of years. The proportion of actual inflows to approvals has gone up steadily from 17.4 per cent in 1992 to 23.2 per cent in 1994,28.7 per cent in 1996,43.3 percent in 1998 and 59.5 percent in 1999. Thus, the absolute values of FDI approvals have almost halved from $15.3 billions in 1997 to $6.75 billions in 1999. The other significant aspect of the cumulative FDI inflows of $20.19 billions since 1991 is that it is much higher than the corresponding cumulative inflows of foreign institutional investors (FII) monies, estimated over $ 11 billions.
Considering that FDI inflows are manifested in ‘plant and machinery’ and are therefore, less volatile compared to ‘foot loose’ FII monies (which can be freely withdrawn without notice), the higher FDI component can be seen to have imparted greater stability to the country’s balance of payments.”
Questions
(i) Why is foreign capital so important for India’s economic development/
(ii) Point out important policy changes announced by the Government to attack foreign capital since July, 1991.
(iii) Explain the reasons behind the gap between approvals versus actuals.
(iv) Given the choice between FDI and FIIs investments which one w.ll you prefer? Give reasons.
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Question Paper of MS-03:Economic and Social Environment June-2000
SECTION A
Q.1 Explain clearly the role and responsibility of Government as [20]
(a) regulator of business
(b) promoter of business
© entrepreneur, and
(d) planner
Q.2 Explain the trends in the industrial policy in India. What measures have been taken recently to liberate the industry from excessive controls? [20]
Q.3 Examine the arguments being advanced in favour of privatization. What are the areas you would like to recommend for privatization in India? What precautions should be taken while disinvesting PSE’s equity? [20]
Q.4 Why is Foreign Capital essential for India’s economic development? Critically examine the steps taken by the Government to attract Foreign Direct Investment (FDI) in India. [20]
Q.5 Point out the need for providing protection to consumers. What measures have been taken by the Government of India to protect the interests of consumers? [20]
Q.6 Explain the factors necessitating reforms in the financial sector. In this context point out the main recommendations of Narasimham Committee. Examine briefly the steps taken by the Government in implementing these recommendations. [20]
SECTION B
Q.7 State whether the following are True or False and give reasons for your answer in about 50 words each. Attempt any five. [20]
(a) The overall employment scenario in the country has remained more or less unchanged since the reforms began in 1991.
(b) The entire volatility in the inflation rate in India has come from the agricultural sector.
© Globalization necessitates a strengthening of domestic institutions to cope with the strains it places on society.
(d) A public sector monopoly not run by politicians can, in fact, deliver pretty good results. Much of the policy debate should, therefore, depend on how the public sector monopolies are run.
(e) The level of subsidization or cross-subsidization is, in the final analysis, a political problem. Economists can’t solve it. Only politicians can. And they won’t because it doesn’t help them.
(f) The General Agreement on Trade and Tariffs (GATT), WTO, and others are actually accelerating the deculturalization process, without pursuing a more thoughtful strategy to protect the cultural differences that make our world a rich source of diverse experience.
OR
Distinguish between any two of the following: [20]
(a) Portfolio and Direct Investment
(b) Self-sufficiency and Self-reliance as policy objectives
© Planning Commission and Finance Commission
Q.8 Study the passage given below and answer the questions following the passage. Your answers should be based on the passage as well as your understanding of the problem.
India has to attract investments to maintain growth, upgrade infrastructure and technology and create jobs. This is already evident in the recent passage of several financial reform bills through the Parliament. This accelerated pace of reform will affect all segments of Indian society. The business sector will face intense foreign competition. In the aftermath of the breakdown of the World Trade Organisation (WTO) meeting in Seattle, the debate should be over how countries can better cope with the challenges of globalisation and maximise the opportunities it brings, while preserving social cohesion and
national identity.
“The debate over globalisation will surely intensify in the aftermath of Seattle.However, it should not be over whether countries should embrace or turn away from global market integration.” Resisting the forces of globalisation is not a solution and ultimately a futile exercise.Global capital and trade will go where they are welcome and are most productive. Economies, which continue to keep their borders closed to foreign
goods and services will lose oftt and gradually find themselves marginalised.
No economy is strong enough to stop the tide of globalisation and neither is there a viable alternative. “As such, what governments must do is to embrace globalisation and strengthen domestic institutions to cope with the strains it places upon the society. Through emphasis on education and training, we must equip our citizens with the necessary skills to cope with the new environment. This is the best safety net,”
While globalisation is a powerful vehicle for economic growth, but for many it is also a process that threatens economic and social stability, challenges national sovereignty and erodes local culture and tradition. Globalisation is bringing about a new generation of disputes which go beyond pure economics. They will typically be about domestic regulations that have impact beyond national borders. Classical trade issues, particularly those concerning goods, will no longer hold the key to future trade liberalization. Instead new issues like trade and environment, labour and human rights, are likely to dominate.
Trade battles will increasingly be fought on how far countries should accept “foreign” standards on domestic policy in sensitive areas such as investment, labour, food safety or environmental protection, supposedly in the name of free or fair trade. Unless WTO member-countries redouble efforts to address the failure of Seattle, the survival of the multilateral trading system could also be threatened.
Questions
(i) Highlight the importance of’infrastructure’ in economic development.
(ii) Why is foreign investment so essential in infrastructure sector?
(iii) What do you mean by globalization of Indian economy?
(iv) What kind of new disputes is globalization bringing? Point out the reasons for failure of WTO’s Conference at Seattle in November, 1999.
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Question Paper of MS-03:Eeconomic and Social Environment Dec-1999
SECTION A
Q.1 Examine the interaction between Economic Environment and Business Management. Illustrate your answer in the context of India’s Economic Environment.
Q.2 What do you understand by Social Responsibilities of Business? Point out the various elements involved in this.
Q.3 “Government’s role is very crucial and pervasive in today’s economy.” In this context explain the role of Government in business?
Q.4 Explain the nature of socio-economic problems of Indian economy. What steps have been taken by the Government for poverty eradication in the country?
Q.5 Critically examine the rationale behind establishing Public Sector Enterprises (PSEs) in India. What are the reasons for unsatisfactory performance of these enterprises? What should be the future policy towards PSEs?
Q.6 Explain the structure of credit delivery system in India. Analyse the role and responsibilities of Industrial Development Bank of India (IDBI).
SECTION B
Q.7 State whether the following are true or false and give reasons for your answer in about 50 words each. Attempt any five.
(a) The nature of foreign capital inflows is an important factor in assessing the impact on domestic economy.
(b) With the liberalization of the Indian economy, it will be necessary to ensure a greater degree of discipline in macro-economic policies.
© An Exit Policy is more complicated to work out than an Entry Policy.
(d) Political Environment in the country is conducive to growth of business.
(e) State monopoly is better than Private monopoly in many fields.
(f) To deal with fiscal deficit effectively, Government should altogether abolish subsidies.
OR
Distinguish between any two of the following :
(a) Monopolistic trade practices and Restrictive trade practices
(b) Monetary policy and Fiscal policy
© Economic growth and Economic development
Q.8 Study the passage given below and answer the questions following the passage. Your answers shouk} be based on the passage as well as your understanding of the problem.
The Prime Minister while speaking at the National Export Award function hit out at the emergence of protectionism in developed countries and said the denial of market access by them to the developing world were volatile of World Trade Organisation (WTO) norms posing “a new threat to the multilateral trading system".
“While we are wily committed to the fulfillment of all international obligations under the multilateral trading system, we would insist that our trading partners also, in turn, will fulfil their obligations in letter and in spirit, especially in the matter of market access.” Stating that promotion of exports remains a national priority as exports meet several national needs, he stressed that India must aim to become one of the top exporting nations in the world. Referring to the poor state of infrastructure which was reducing India’s competitiveness, the Government had given the highest priority to the infrastructure development and various initiatives in this regard would start bearing fruit very soon. Emphasizing the crucial role being played by exporters, he said that a successful exporter promoted not just the wares of his companies but was also promoting India and the Indian brand. He urged the exporters to continue the good work so that any product labelled “Made in India” could become the first choice of buyers across the global. The Exam Policy of the Government had introduced several innovative features to make matters easy for the exporters, but there was still scope for further simplification and improvement. “I would like every individual in the export chain - right from officers in Delhi to the employees at our ports - to remember the importance and value of time.
Delays play havoc with the plans of exporters. There is absolutely no place for unnecessary procedures. We must unshackle our exporters so that they put up the best performance.”
Questions
(i) Why should exports be a national priority?
(ii) Explain the kind of’protectionism’ being adopted by developed countries which is violative of World Trade Organisation (WTO) norms and restricts India’s efforts to promote exports.
(iii) What hurdles are faced by exporters due to rules and regulations of the
Government?
(iv) Suggest measure for promotion of exports.
SECTION C
Q.9 “The term ‘environment’ refers to the totality of all the factors which are external to and beyond the control of individual business enterprises and their managements. Environment furnishes the macro-context, the business firm is the micro-unit.” Explain this statement and examine the factors within which firms and their managements must operate.
Q.10 What do you mean by “social responsibility” of business? Explain various dimensions of social responsibility of business.
Q.11 Explain the industrial policy of July, 1991. In what respect does it differ from earlier policies?
Q.12 “Shortcomings of the public sector enterprises (PSEs) arise from a variety of factors, both internal and external.” Explain the statement. State and critically examine the case for privatization of PSEs in India.
Q.13 In what way will trade policy reforms contribute to enhancing India’s competitiveness in the International market? Elucidate.
Q.14 Explain the nature and dimension of economic reform measures adopted in India since July, 1991. Do you think these measures have helped in achieving social justice?
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Question Paper of MS-03:Economic and Social Environment June-1999
SECTION A
Q.1 Define ‘environment’ and explain various critical elements of macro-economic environment. Also examine the interaction between economic and non-economic environment.
Q.2 Examine the role of the government in regulating economic and industrial activity in India. What have been the major policy instruments available to the government for achieving this objective?
Q.3 Business should be re-engirieered to imbibe “a social responsibility with an economic mission". Explain this statement and state how business be socially responsible.
Q.4 Explain the trends in industrial policy in India. What measures have been taken recently to liberate the industry from excessive controls?
Q.5 Review the performance of public sector enterprises in India. Do you think it proper to hand over inefficient public sector units to the private enterprise? Give reasons.
Q.6 Discuss the problem of poverty in India. What measures has the Government taken for the removal of poverty in India?
SECTION B
Q.7 Explain whether the following statements are true or false. Provide precise reasons for the same. Attempt any five.
(a) Unless India accelerates its reforms and removes regulatory controls in
vital infrastructure sectors it will be unable to attract foreign capital.
(b) Looking ahead it is clear that social policy concerns need to be at the centre-stage alone with fiscal and monetary priorities when devising the right response to economic crises.
© Competition denied industry the option of hiking output prices and at the same time competition has raised selling costs.
(d) Business and investment would grow “irrespective of political vagaries".
(e) The political parties are unlikely to take any major economic decision on merit.
(f) Investors’ interest in India is high on account of the market size, but market size alone is not enough.
(g) The inflationary element cannot be withdrawn when the culprit is the Government.
OR
Comment upon any two of the following:
(i) “One of the adverse effects of globalisation of the Indian economy would be the elimination of smalt sector in the Indian Economy.”
(ii) “A developing economy cannot escape from inflation.”
(iii) Mixed economy and its changing “mix” in India.
Q.8 Study the passage given below and answer the questions following the passage. Your answers should be based on the passage as well as your -understanding of the problem.
“We need to recognise the much repeated adage that there can be no better anti-poverty programme than the control of inflation. The deprived and the dispossessed have no defences against inflation and it is our moral duty to protect the under-privileged segments of society. Inflation always distributes income from the lower strata to the higher strata and this is the real scourge of inflation. Thus, a meaningful commitment by the government to the indigent poor would be that it would take all steps necessary to excoriate inflation from the system. It must be stressed that what is required is not a mere statistical illusion of a decline in the inflation rate when viewed by the year-on-year inflation rate based on the wholesale price index, but a significant and enduring reduction in inflation on both, on a year-on-year basis as well as an average basis, and this should be reflected in both the wholesale and consumer price indices.”
“The inflation concentration in essential commodities reflects the major supply bottlenecks which need to be addressed. What is needed, therefore, is supply and not demand management. Those who seek to control inflation through the control of money supply should realise that their obsession with money supply is misplaced.”
“There are specific areas in which the government policy should target the indigent poor:
(a) Coarse grains which are not only more nutritious but consumed by the indigent poor; it is unfortunate that coarse grains production, particularly, Jowar and ragi have stagnated and prices of these commodities have risen faster than other cereal prices.
(b) An extremely sad and devastating development of the past 30 years has been the neglect production of pulses which has just not kept up with the needs of a growing population, With sluggish growth in production, prices of pulses have risen sharply which has put pulses totally out of the reach of the indigent poor.
© Another area in which the indigent poor need to be provided help is in family planning. There can be no more noble cause than family planning.
(d) If we are sincere about our commitment to reduce the extremes of poverty and we wish to truly honour
Prof. Amartya Sen, the government should try and make the life indigent poor a little lees horrid.
Questions
(i) What do you mean inflation? ;
(ii) How does inflation affect the poor adversely?
(iii) Explain the importance of specific areas for helping the poor.
(iv) Comment on the statement that’the degree of success of Prof. Amartya Sen’s welfare economics will depend upon the degree of success in controlling the population.
SECTION C
Q.9 What do you mean by “business environment"? Explain the various market and non-market environments influencing business in India.
Q.10 Can be growth process be initiated entirely by market forces in a less development economy like India? How does planning supplement market mechanism in this regard?
Q.11 “The new industrial policy (NIP) of July 1991 has brought about far-reaching changes in the industrial development strategy of the Government of India. “Explain.
Q.12 What do you mean by privatization? Why is privatization advocateds these days? Indicate the possible areas of privatization in India.
Q.13 “Fore e.g. Direct Investment (FDI) is increasingly important in econommic development because of its close links in trade, financial flows and technology transfer.” Explain the above statement and examine the policy of the government regarding promoting foreign capital in India.
Q.14 What have been the major changes in export import policy since July 1991 ? How have they affected the current account deficits? What changes trade policy are needed to impart greater viability to balance of payments’
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Question Paper of MS-03:Economic and Social Environment Dec-1998
SECTION A
Q.1 What do you mean by Business Environment? Explain the various market and non-market environment influencing business in India.
Q.2 “While public sector might have served a useful social purpose in India, economic performance of some of the public sector units has been far from satisfactory.” Comment. What do you think should be the future policies on public sector?
Q.3 “The policies followed for the development of the small scale sector seem to have begun conflict with the objective of creating an efficient industrial sector.” Evaluate the policies on SSIs in the light of the above statement.
Q.4 Explain the concept of (a) monopolistic trade practices; (b) restrictive trade practices and © unfair trade practices as used in the MRTP Act, 1969. Is it correct to say that MRTP Act has only stifled economic and industrial growth in India?
Q.5 What circumstances lead to preferring foreign capital to foreign aid and debt? What advantages are expected to arise by allowing Multinational Corporations (MNCs) to operate in India?
Q.6 Explain any two of the following:
(a) “Trying to make every policy to meet all objectives leads to inefficiency all over”
(b) Why is infrastructure sector the most regulated?
1994-95 to 1996-97 However, for 1997-98, the estimates range between 5 - 5-5 per cent. Moreover, investments as a percentage of GDP has also been reasonably steady in the period at around 26 per cent of an average. There has also been a sustainable current account deficit and a restricted reliance
on short-term external debt.
© What are the reasons for people talking against ‘Quota permit license-raj ?
OR
Distinguish between any two of the following:
(a) Economic growth and Economic development
(b) Finance Commission and Planning Commission
© Balance of trade and Balance of payments
SECTION B
Q.7 Study the passage given below and answer the questions following the passage. Your answers should be based on the passage as well as you: understanding of the problem.
“The Indian economy has weathered the immediate impact of the crises in the South-East Asian countries and is not any longer vulnerable to the development in these countries.
There is reasons to believe that our situation does not attract the serious concerns that recent development in Asia seem to warrant. Indian has been spared from the contagion. The fact that we have successfully weathered the storm of the Asian crisis can be evidenced form the performance of a number of macro-variables. Apart form the GDP growth of 5 per cent an containment of inflation at 5 per cent during 1997-98, the performance in the external sector was also satisfactory. In the medium-term also, on the fn broad areas of concern, the Indian economy, external sector management regulation of the financial sector, the system. One can express satisfaction < the macro-economic indicators, with the annual rate of gross domestic product (GDP) having been in the range of 7-7.5 per cent during 1994-95 to 1996-' However, for 1997-98, the estimates range between 5-5.5 per cent. Moreover investment as percentage of GDP has also become reasonably steady in t period at around 26 per cent of an average. There has also been sustainable current account deficit and a restricted reliance on short-term external debt The sharp devaluation in the Asian currencies may not hurt our exports any significant decree since the share of affected countries in our export only 7 per cent. However, in certain specific sectors such as gems and jewellery and textiles, the exports from these countries could displace Indians exports Moreover, in the domestic market, in certain select goods, the Indian indigenous industry could face competition from cheaper imports from Asia."
Question to be answered:
(a) What are the strengths of the Indian economy which led to avoidance of the impact of the crisis which occurred in South-East Asian countries?
(b) Write five lines on each of the following:
(i) Macro-economy
(ii) External sector management
(in) Regulation of the financial sector
(iv) The state of the corporate sector, and
(v) The. issue of transparency in the system.
SECTION C
Q.8 Why is it essential for any business firm to consider the business environment? Explain, in brief, various elements of economic and non-economic environment of business. Illustrate your answer in the context of prevailing business environment in India.
Q.9 Make the case for inviting foreign capital in India. Critically evaluate the policy measures adopted by the government to encourage inflow of foreign capital. Also Indicate the hurdles foreign investors are still facing while thinking of making investment in” the Indian economy.
Q.10 Briefly describe the framework of Indian financial system. Explain the need for financial sector reform and point out the steps taken by the government in this regard.
Q.11 The balance of payments has been the sharp focus of policy-making in recent years. Is it justified? In this context explain the recent export-import policy of the government.
Q.12 Comment on any two of the following:
(a) Public enterprises in India have served a useful social purpose.
(b) While there is genuine need for continuing the regulatory policies of the government, these policies should become more rational.
© Is the Indian industry being able to meet the challenge of international competition? Have the difficulties more to do with internal management or with external environment?
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Question Paper of MS-02:Manging Men Dec-2003
Q.1 What are the advantages and disadvantages of the various external recruitment sources? Why is it significant for organisations to have an effective job of recruiting?
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Question Paper of MS-02:Managing Men June-2003
SECTION A
Q.1 Why should an organisation introduce a grievance procedure? Explain the pre-requisites of a grievance procedure. Briefly outline the features of a grievance procedure and the steps in grievance handling.
Pages (3) : « 1 [2] 3 »
Question Paper of MS-02:Managing Men June-2002
SECTION A
Q.1 Briefly outline the features of a grievance procedure and the steps involved in grievance handling. Discuss why an organization should have a formal grievance procedure.
Q.2 Explain how and to what extent industrial democracy can be achieved through workers’ participation. Explain how can workers’ participation be made more effective at organizational levels.
Q.3 Explain the objectives and significance of labour welfare measures and social security benefits.
Q.4 Explain the need for a career plan and its relevance for an organisation. Bring out the merits and limitations of career planning. What are the determinants of success in career planning? Discuss.
Q.5 What are the objectives of personnel management? Explain the relevance of a personnel department in an organisation in the public sector.
Q.6 Write short notes on any three of the following:
(i) Career planning and Succession planning
(ii) Training and Development
(iii) Fringe benefits
(iv) industrial Tribunal
(v) Tripartite Wage Board
SECTION B
Q.7 Read the case below and answer the questions given at the end:
THE CORPORATE RESH U FFLE
John and Peter are working in an engineering organisation - a reputed one where excellence goes hand-in-hand with every new imperative flexibility. By laying down its clear-cut policies and procedures and corporate plans, this organisation has earned the distinction of being one of the best managed companies, always striving for excellence by keeping itself abreast of the developments in the endlessly changing scenario.
During the recent review of the functioning of one of the departments headed by Peter, it was discovered that his department had been continuously showing declining trend in terms of meeting the targets fixed for them and the problems of high rate of turnover/absenteeism came to light. Majority of the subordinates working under Peter were dissatisfied with their job and were feeling frustrated and depressed over the way they were being handled by him.
There was a breakdown of communication and innumerable complaints about the rude behaviour of Peter started pouring in. Peter, on the other hand, had been in this department for the last so many years and was in the habit of treating his subordinates in the traditional style. The situation started aggravating day-by-day. The workers under Peter had to take the shelter of Unions for airing their grievances and the Management was naturally disturbed over the state of affairs and could no longer afford to be a silent spectator. Search for a suitable replacement of Peter was accordingly initiated and John was identified for the purpose.
John was selected for replacing Peter as he possessed the skills of managing different types of people under different situations. His acceptability and credibility have all along been of the highest order.
Initially, of course, this sudden change was a painful surprise for John and as it always happens any change in status quo affects people and John was no exception.
However, John moved into the department and was soon able to overcome initial difficulties. With his concerted efforts and sincerity of purpose, he was soon able to create a strong trust-bond with his subordinates. He gave (hem a free hand in setting time-bound goals for themselves. The subordinates were by then participating in arriving at the vital decision in regard to their production and productivity. A very cordial and harmonious atmosphere prevailed upon in this department under John. All this naturally resulted in “a blessing in disguise” both for the Management and the workers in as much as that this department paved the way in improving the climate and culture of IM organisation.
Questions
I. Identify the issues involved in the above case.
2 What, in your opinion, could be the causes for replacement of Peter and the secret of success of John in the so-called difficult department?
3. Do you agree with the statement that “a true manager should know the art of managing his people"? Comment.
4. “Developing an effective team having healthy interpersonal relationship is the need of the hour.” Please comment.
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Question Paper of MS-02:Managing Men Dec-2002
SECTION A
Q.1 Briefly explain the role of a Personnel Manager. State the skills required to perform these roles.
Q.2 Explain the essential pre-requisites for a good training programme and evaluate various types of training programmes prevalent in the organisational set-up.
Q.3 What is Job Analysis ? What is its importance in the management of human resources ?
Q.4 Distinguish between motivation and morale. Discuss the significance of morale and its relation to productivity.
Q.5 What are the features of a trade union? How can trade unions be made an effective tool of industrial relations? Discuss.
Q.6 Write short notes on any three of the following :
(i) Wage boards
(ii) Collective bargaining
(iii) Employers associations
(iv) Job enrichment
(v) Career planning
SECTION B
Q.7 Read the following case carefully and answer the questions given at the end:
The background of the company
Messrs K.M.T. Ltd. is a government undertaking, situated near Cochin, manufacturing textile machinery and other machine tools, and has about 4.000 employees. The company had a good record of business particularly during the last 10 years. The company started showing declining results because of the competition from four new similar industries in the private sector. This setback was further aggravated because of the competition from I I.M.T. and P.M.T. in the area of manufacture of machine tools. Messrs K.M.T. Ltd. had also not diversified into other areas Though it had enough capacity, particular I) with regard to variety in machine tools and textile machinery. It was also! noticed -that the costs of textile machinery and other machine tools produced by K.M.T. Ltd. were quite high compared to those of the other companies.
Inclusion of Industrial Engineering and Cost Accounting Departments
The company was managed by the Managing Director, Mr. Menon, under the guidance of the Board of Directors. The General Manager, Mr. Joseph, was inchargc of production. The company’s management thought of adding two new departments, namely Industrial Engineering and Cost Accounting. A few old hands were selected from within the organisation and were sent for training lo NPC. Madras and 1CWA. The section heads of these two departments. Industrial Engineer Mr. Srikumaran, and the Chief Cost Accountant, Mr. Nambiar, began their departmental activities. They were promoted as Sr. Industrial Engineer and Sr. Cost Accountant and subsequently to the Chief’s post. It was noticed that these two departments could neither cheek effectively i nor control the manufacturing cost with the available talents.
Outside Recruitment in Two Key Posts
The Managing Director, Mr Mcnon. in order to check the cost factor thought of recruiting well-qualified and experienced individuals for the senior-level posts of Industrial Engineer and Cost Accountant. An advertisement for the two posts was given and to attract qualified personnel, the salary offered was in the higher grade of ‘G4′ (Spl.)- The Officers Association’s (OA) office bearers approached the MD and requested him not to recruit outsiders for these posts, but instead, arrange for suitable training for the existing experienced officers of these departments and promote them afterwards. They , also objected to the recruitment of outsiders in a higher grade of’G4′ (Spl) instead of the usual ‘G4′ grade. Under pressure from the ‘OA’ the Personnel Department sent the interview letters indicating the correction in recruitment grade to ‘G4 A large number of outside candidates wrote back saying that they would be interested provided they were considered in “G4′ (Spl) grade as already advertised. Anyway, under the advice of the Managing Director, the telegrams were sent asking candidates to appear for the interview which also stated that the ‘G4* (Spl) grade would be considered.
Seven candidates, including two departmental, appeared for the Industrial Engineer’s post and eight candidates including three departmental candidates appeared for the Cost Accountant’s post. In each case, well-qualified and experienced outsiders (Mr. Gopalan as Senior Industrial Engineer and Mr. Nayaras Senior Cost Accountant), were selected in ‘G4′ (Spl) grade as per Un�original plan of the MD- The General Manager, the Chief Industrial Engineer, and the Chief Cost Accountant were not included in the Board for selection of candidates to these two key posts and Thus, they felt neglected.
Mr. Gopatan and Mr. Nayar joined the organisation and were asked to report to their respective Chiefs. The Chiefs allotted some minor assignments to them retaining major ones with either themselves or with some of their close associates (who had been recently promoted mainly on their seniority basis in the department).
Promotion of Junior Personnel as Chiefs of the Two Departments
The present volumes of work assignments were covering only a limited area of Industrial Engineering and Costing fields. Many other areas were not tried out and taken up; the modern and the latest techniques were also not being used. Later, there arose an opportunity for promotion of both Mr. Gopalan and Mr. Nayar as the Chief of Industrial Engineering was retiring and the Chief Cost Accountant had resigned. The departmental promotion committee, consisting of the MD, GM, Chief Personnel Manager and the Chief Industrial Engineer, selected and promoted two ‘G4′ grade officers to ‘G5′ grade on the basis of their duration of service in the organization. The cases of Mr Gopalan and Mr. Nayar [of ‘G4′ (Spi) grade] were rejected as they had only a year’s experience with the organisation. Both these new officers were dejected for not being considered for promotion. The two officers had joined the Officers Association, but after this incident (i.e., the promotion of two other officers frorrTG4′ to’051 grade), the two were also neglected by the ‘OA Mr. Gopalan and Mr. Nayar took the decision to quit the organisation, as early as possible, since they were not prepared to work under their juniors. The business of the company declined further. ‘Then. there came a sudden change. The Managing Director, Mr. Menon was replaced by the new Managing Director, Mr. Ramakrishnan. After reviewing the Company’s position, the new MD, Mr. Ramakrishnan called Mr, Gopalan and Mr. Nayar as well as their new Chief. He gave them new assignments and asked them (Mr. Gopalan and Mr. Nayar) to report back urgently through their Chief
Submission of Resignations
After ten days Mr. Gopalan met the M D and handed over his resignation letter instead of the assignment report. The MD enquired about the reason for the resignation. Mr. Gopalan explained as to how he was sidetracked for promotion to the Chief Industrial Engineer’s post, and how he had been treated in the department with respect to assignments. Moreover, he stated that he was not pleased to work under his junior (in his all factual consideration). He also said that he had got a very good offer for a divisional head’s post in a big (multiunit) private industry and would like to join them at the earliest. He further added that he was interested in utilising his potential and talent to the fullest. The MD asked him to think over his resignation, and particularly so before joining a private sector industry after serving a public sector industry. He asked Mr. Gopalan to take back his resignation and promised Mr. Gopalan to took into his case and promote him as the Joint Chief Industrial Engineer. After a lapse of another week Mr. Nayar also approached the new MD with resignation letter.
Questions
1. Is the recruitment policy of the organisation faulty? Why?
2. Why are Gopalan and Nayar demotivated?
3. Do you think that Gopalan and Nayar should have been selected to the! Chief’s posts enabling their effective utilisation?
4. if you are asked to advise Menon and Ramakrishnan about dealing with the problems of Gopalan and Nayar, what advice would you give?
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Question Paper of MS-02:Managing Men Dec-2001
SECT ION A
Q.1 Define recruitment. What are the methods and techniques of recruitment! Explain the advantages and limitations of recruiting from internal sources and external sources.
Q.2 Discuss the significant processes of collective bargaining. What are thd objectives and functions of collective bargaining? Explain the different forma of collective bargaining. Is the scope of collective bargaining widening in lie] present scenario? Discuss.
Q.3 What is the use of job analysis in managing human resources? Explain iej methods that can be used to analyse jobs and discuss the advantages and limitations of them.
Q.4 Define the term discipline. Discuss different approaches to discipline. Explail the context in which disciplinary procedure is conducted.
Q.5 What is the process involved in selection? How does it differ from placemei?) Explain the steps involved in an effective selection programme.
Q.6 Write short notes on any three of the following:
(i) Motivation and Morale
(ii) Job evaluation
(iii) Job enrichment vs Succession planning
(v) Suspension
SECTION B
Q.7 Read the case given below and answer the questions given at the end:
Moksham Industries Ltd. (MIL) is an automobile manufacturing company in Bangalore. A subsidiary of a multinational company, it has a turnover of over Rs. 900 crores. It employs around 5000 persons, of which about 600 are in the supervisory and managerial cadre. The company is professionally managed and is well known for its sound business practices.
The management team is headed by a dynamic Managing Director. Performance of a high order and unquestionable integrity is expected at every level. This is more so at the officers’ and managers’ levels. Normally people of high calibre are selected through open advertisements, to meet the personnel requirements at these levels. Over a period of time, the company has built up a strong team of manpower, which excels in several fields.
The Purchase Department is headed by a Divisional Manager, Mr. Joshi. The activities of the Purchase Department have been broadly bifurcated into three groups, each of which is headed by a Group Manager.
Mr. Kulkarni, the Purchase Manager, heads the group in charge of procurement of castings, forgings and pressed parts. There are three purchase officers under him, each dealing with a particular category of items.
Mr. Kumar is the Purchase Officer responsible for planning and procurement of forgings. He joined the company in 1987 as a Purchase Assistant and rose to the position of Purchase Officer in a short period of eight years. He has a good track record and is known for his competence and hold on matters he deals with. After he was made responsible for looking after forgings around 1998, he had brought about several improvements and optimised the cost of procurement.
It is the normal practice in MIL. to develop and retain multiple suppliers for major items. The company believes that this practice would assure them uninterrupted supplies in any eventuality. Further, this would ensure healthy competition among the few suppliers for the same item. This is particularly in the case of forgings.
Mr. Kishen Singh established his company, ‘Singh Forgings Private Ltd. (SFPL)’ in 1990. He started his dealings with MIL as a small supplier around the same time when Mr. Kumar took over the charge of procurement of forgings. He has grown with MIL in the last four years and today he is one of their major suppliers. SFPL is rated high as a dependable supplier Mr. Singh and Mr. Kumar have an excellent rapport.
However, the Group Manager, Mr. Kulkami, does not see eye to eye with Mr. Kumar, particularly with respect to his dealings with Mr. Singh. The practice in MIL is that the concerned purchase officers are the suppliers from time to time. They decide the split up of the total quantity amongst the few suppliers for the same items. This is done generally on the basis of the supplier rating done by them.
The Problem
Mr. Gupte of M/s Gupte and Co. is another supplier of forgings to the company. One day Mr. Gupte informed Mr. Kulkarni that Mr. Kumar had taken some money from Mr. Singh. Mr. Kulkami called Mr. Kumar and inquired whether this was so. Mr. Kumar admitted that he had borrowed money from Mr. Singh when he needed it badly to arrange a religious trip for his parents. He further clarified that he had not approached Mr. Singh. When Mr. Singh came to know through a common friend that he needed money, he volunteered to help him. It had been a year since he borrowed the money, but he had not been able to return the amount so far. Mr Kulkami reported this matter to Mr. Joshi, the Divisional Manager. He complained that Mr. Kumar had entered into an unfair liaison with Mr. Singh. This was in bad taste and might lead to misunderstandings and complications. He emphasised that Mr. Kumar should have kept his superiors informed about his personal financial dealings with the supplier if it was inevitable. He recommended taking action against Mr. Kumar.
Mr. Joshi promptly called Mr. Kumar and asked for an explanation for what had happened. Mr. Kumar repeated his earlier explanation and further stated that Mr. Kulkami was using this as an opportunity to snub him. He told Mr. Joshithat Mr. Kulkami was in favour of releasing a larger order on Mr. Gupte as he happened to be his friend and relative, but Mr. Kumar was not in favour of this move, since Mr. Singh was rated comparatively better as a supplier. Mr. Gupte was given a much smaller order and this was not to Mr. Kulkarni’s liking.
Mr. Gupte has since the inception of MIL been supplying forgings to MIL. Till 1999 he had not faced much competition; he used to get far larger orders than at present. Later on, SFPL proved themselves to be a better supplier and as a result Mr. Gupte lost his share of the supplies. He was quite bitter that he had to lose his share to a later entrant in the field. His pride was hurt. His relationship with Mr. Kumar too, was lukewarm.
Mr. Joshi obtained the past records of both M/s SFPL and M/s Gupte and Co. and compared their performance as suppliers to MIL. The rating system maintained by Mr. Kumar showed that SFPL was a superior supplier. He then called Mr. Kulkami and appraised him about the counter allegations on him by Mr. Kumar and enquired from him whether he wanted to favour Mr. Gupte. While Mr. Kulkami admitted that Mr. Gupte was his relative and friend, he assured him that he never sought any favour from Mr. Kumar. This was evident from the available facts and figures.
Mr. Joshi, further, called Mr. Singh and enquired from him about this episode. The latter too admitted that he had loaned Rs. 6000 lo Mr. Kumar, after he came to know of his financial problems at that time, through a common friend. He had merely helped him as a good friend and did not have any ulterior motive.
Mr. Singh further admitted that there was no discussion with Mr. Kumar, either in regard to when the amount was to be returned or on the interest on the amount. He just assumed that he would get his money back whenever Mr. Kumar found it convenient to do so. He had never reminded Mr. Kumar about the amount during all those months. He begged to be pardoned if his gesture had resulted in any misunderstanding in the purchase department. Mr. Joshi is known for his high integrity and fair practices which are a common tradition of the company, at his level. He personally believes that anybody who works in a purchase department should be above any kind of suspicion and is known to act fast without fear or favour. However, in this case, he is still contemplating what mode of action he should take.
Questions
1. In view of the facts of the case, should Mr. Joshi take action against Mr. Kumar? Why?
2. Should the supplier, Mr. Singh, be blacklisted for having given money to one of the officers in the purchase department who has to directly deal with him? .
3. Should the supplier, Mr. Gupte, be blacklisted, for unnecessarily interfering in a matter which is of no concern to him and trying to play mischief?
4. Is Mr. Kulkami, the Group Manager overreacting to the incident?
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Question Paper of MS-02:Managing Men June-2001
SECTION A
Q.1 Comment on the importance of performance appraisal in a manufacturing j organization. What are the Imitations of appraisal methods? How do you ] determine the effectiveness of Performance Appraisal?
Q.2 Describe the objectives of workers1 participation. Explain different forms of ] workers’ participation in management and their suitability to different j organizational contexts. Discuss.
Q.3 Define and discuss the relationship between job analysis, job descriptions and job specifications. Explain the objectives of job evaluation and the j procedure for evaluating jobs with suitable examples.
Q.4 Identify the similarities and differences between Maslow’s theory of motivation and Herzberg’s theory. Discuss critically.
Q.5 Describe the various kinds of punishment which are inflicted on a worker for misconduct and explain the procedure of domestic enquiry and the’ importance of it.
Q.6 Write short notes on any three of the following:
(i) Dismissal and Retrenchment
(ii) Induction
(iii) Manpower Planning
(iv) Employer’s Association
(v) Wage boards
SECTION B
Q.7 Read the following case carefully and answer the questions given at the end:
Politics and Performance Appraisal
Kalyani Electronics Corporation Ltd., recently diversified its activities and started producing computers. It employed personnel at the lower level and middle level. It has received several applications for the post of commercial manager Computer Division. It could not decide upon the suitability of the candidate to the position, but did find that Mr. Prakash is more qualified for the position than other candidates. The corporation has created a new post below the cadre of General Manager i.e.. Joint General Manager and asked Mr. Prakash to join the Corporation as Joint General Manager. Mr. Prakash agreed to it viewing that he will be considered for General Manager’s position based on his performance. Mr. Anand, the Deputy General Manager of the Corporation and one of the candidates for General Manager’s position was annoyed with the management’s practice. But, he wanted to show his performance record to the management at the next appraisal meeting. The management of the corporation asked Mr. Sastry, General Manager of Televisions Division to be the General Manager incharge of Computer Division for some time, until a new General Manager is appointed. Mr. Sastry wanted to switch over to Computer Division in view of the prospects, prestige and recognition of the position among the top management of the Corporation. He viewed this assignment as a chance to prove his performance.
The Corporation has the system of appraisal of the superior’s performance by the subordinates. The performance of the Deputy General Manager, Joint General Manager and General Manager has to be appraised by the same group of the subordinates. Mr. Prakash is a stranger to the system as well as its modus operandi. Mr. Sastry and Mr. Anand were competing with each other in convincing their subordinates about their performance and used all sorts of techniques for pleasing them like promising them a wage hike, transfers to the job of their interest, promotion etc. However, these two officers functioned in collaboration with a view to pull down Mr. Prakash. They openly told their subordinates that a stranger should not occupy the ‘chair’. They created several groups among employees like pro-Anand’s group, pro-Sastry’s group, Anti-Prakash and Sastry group, Anti-Anand and Prakash group.
Mr. Prakash has been watching the proceedings calmly and keeping the management in touch with all these developments. However, Mr. Prakash has been quite work-conscious and top management found his performance under such a political atmosphere to be satisfactory. Prakash’s pleasing manners and way of maintaining human relations with different levels of employees did, however, prevent anti-Prakash wave in the company. But in view of the Politicalisation, there is no strong pro-Prakash’s group either.
Management administered the performance appraisal technique and the subordinates appraised the performance of all these three managers. In the end, surprisingly, the workers assigned the following overall scores-Prakash: 560 point, Sastry: 420 points, and Anand: 260 points.
Questions
1. How do you evaluate the worker’s appraisal in this case?
2. Do you suggest any technique to avert politics creeping into the process of performance appraisal by subordinates?
3. Do you suggest the measure of dispensing with such appraisal system?
4. How do you rate given such a situation?
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